We got a complaint about a new HE 90 web cleaner. Only recently we reported about this web cleaning installation at a paper and cardboard factory in Germany.
As you can see in the overview, this is not a standard web cleaning solution. Besides effective cleaning, user-friendliness and accessibility were at the top of the list. So to keep operators’ tasks easy, we used the available space efficiently, taking up as little space as possible.
Expecting clean quality and increased production
The web cleaning installation included additional work such as mounting brackets and making through-holes for ductwork.
After careful testing, we left. We were sure that our customer would soon experience the benefits of his new dedusting solution.
Because that was our promise: clean paper and improved quality, less downtime, fewer production stops, and a healthy working environment. And all this without complicating daily operations.
A complaint… turns out to be a compliment
When we contacted the production manager to enquire about the experiences of the first week of operation we were disappointed (to say the least) to hear that there was an issue with our system.
As we were determined to solve the problem as quickly as possible, we asked about the details of the problem. He started to laugh and said, “I’ll mail you a picture of the problem area, just a moment”.
The email contained a photo of a bag full of dust. To our relief, it turned out to be the harvest of just a few days’ use of the new web cleaner. An experience that was new to our customer and which he was very excited about.
We are happy for our client, as clean production will secure consistent high-quality and printability.
Would you like to know what cleaning results are possible in your production? Please contact us, we will be happy to help you.